Post-Sales Service and Technical Support
Quality & Service Policy
-
he Goal of Team Solace is to supply best of Telecom &
Electronic Security Products.
-
Deliver prompt Services to its esteemed customers through
continuous improvements in Technology & Processes with
commitment & Satisfaction and Innovative Approach.
-
Team Solace has best of CRM to effectively handle and take
care of Pre-sales, Post –Sales & RMA.
Pre- Sales Support for ELV Projects
It is Always Said SEEING is BELIEVING.
-
We support our Channel Partners & Customers to have hands on
experience of all Telecom & Electronic Security Products
with existing customer visits where Products are installed.
-
Demonstration of Telecom & Electronic Security Products with
Presentation at Customer Premises.
-
POC (Proof of Concept) – Helps Client to have Live Product
demo experience, evaluate and Budget.
-
We understand the client requirement & accordingly design
application based solution with BOQ & Auto-Cad drawings.
-
Align the Pre-requisites of sites to make the installation &
Implementation effective, smooth & complete with specific
Project Time Guidelines.
-
We do site surveys, submission of drawings for ICT ELV
solutions which includes Trunking & Raceways.
Customer Relationship with Instant Field & Online Service
Support:-
-
We have CRM to effectively Manage Service support with
client Ticket Number Generation.
-
Email & Sms notification to customer for Service Ticket
generated & closed for the satisfactory services offered to
specific Product installed.
-
Principal Company Certified Engineers & Installation
Experts.
-
We undertake AMC (Annual Maintenance Contract) for all
Telecom, IP-PBX, and CCTV, Access Control,-Time Attendance,
Fire Alarm Systems & Electronic Security Systems.
-
We provide PAN INDIA installation and After Sales Service
support through our Channel Partners.