Post-Sales Service and Technical Support
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Quality & Service Policy
- he Goal of Team Solace is to supply best of Telecom & Electronic Security Products.
- Deliver prompt Services to its esteemed customers through continuous improvements in Technology & Processes with commitment & Satisfaction and Innovative Approach.
- Team Solace has best of CRM to effectively handle and take care of Pre-sales, Post –Sales & RMA.
Pre- Sales Support for ELV Projects
It is Always Said SEEING is BELIEVING.
- We support our Channel Partners & Customers to have hands on experience of all Telecom & Electronic Security Products with existing customer visits where Products are installed.
- Demonstration of Telecom & Electronic Security Products with Presentation at Customer Premises.
- POC (Proof of Concept) – Helps Client to have Live Product demo experience, evaluate and Budget.
- We understand the client requirement & accordingly design application based solution with BOQ & Auto-Cad drawings.
- Align the Pre-requisites of sites to make the installation & Implementation effective, smooth & complete with specific Project Time Guidelines.
- We do site surveys, submission of drawings for ICT ELV solutions which includes Trunking & Raceways.
Customer Relationship with Instant Field & Online Service Support:-
- We have CRM to effectively Manage Service support with client Ticket Number Generation.
- Email & Sms notification to customer for Service Ticket generated & closed for the satisfactory services offered to specific Product installed.
- Principal Company Certified Engineers & Installation Experts.
- We undertake AMC (Annual Maintenance Contract) for all Telecom, IP-PBX, and CCTV, Access Control,-Time Attendance, Fire Alarm Systems & Electronic Security Systems.
- We provide PAN INDIA installation and After Sales Service support through our Channel Partners.